Visiting Us

We are opening the doors again – slowly. We want to keep you and the people we support safe.

The new government guidelines are here: https://www.gov.uk/government/news/more-restrictions-eased-for-care-homes

Please read our guidelines below…

Before you visit

  1. You must make an appointment to visit by emailing Rebecca Houghton well in advance of your visit. (We are sorry to have to advise you that if you do not have an appointment, you will not be permitted to enter the premises. Please plan in advance as last minute bookings will not be possible.)
  2. We are sorry, but booking yourself in over the telephone with your friend or relative or with any other member of staff does not count as making an appointment – you will need email confirmation from Rebecca as proof of your appointment booking.

  3. You may only visit with one other person (not including very young children)

  4. You must be on the list of named individuals* in order to visit your friend or relative (see below for details)

* Named visitors: The new government guidelines for care homes, beginning on 16th August 2021 are that each care home resident shall be permitted named visitors. This means that your name needs to be on that list for the person you are visiting.

Our team have been advised that they are not to make any exceptions, so please do not put them in a difficult position by just turning up.

Obviously, before visiting us and the vulnerable people in our community, please make sure that you do not have any symptoms of COVID-19 such as a continuous cough, fever or loss of sense of taste or smell.

We are very grateful for your understanding in these matters.

Where to go

All visitors should come to Elizabeth House (even if the person you are visiting lives at Roberta House).

The address is 68, Island Rd, Upstreet, Kent CT3 4DD. We are opposite the only shop in the village.

Please park anywhere on the car park. The gate is at the top of the car park on the left.

What to do when you get here

Please ring the bell. Staff will come to the gate and…

  • Take your temperature. If it is over 37.8˚C you will unfortunately be asked to leave and return another day. Visitors with a fever are not permitted to enter the premises;
  • Record your full name, full address and postcode, date of birth and telephone number;
  • Ask you to carry out a Lateral Flow test. You will be asked to remain in the car park for the requisite 20-30 minutes that the test takes to develop;
  • Once you are in, we will serve you refreshments in the Pool Room at Elizabeth House – it’s a great big greenhouse-type building with plenty of space. You will have the space to yourselves.

  • Whether we let you in or not (sorry!) will depend on the results of the LFD test:
  • We ask that you respect social distancing guidelines at all times while on the premises.
  • We also ask that you limit your visit to a maximum of two hours please.

We are sorry that there are so many hoops to jump through, but we are sure you understand how important it is that everyone in this community remains safe.

Make an appointment now by emailing Rebecca Houghton.

We are all very excited to see you again!

Going out with your friend or relative

If you would like to take your friend or relative off the premises to visit a park, beach or garden, the same rules apply as above.

If your friend or relative is less able, we will also ask you to sign an affidavit agreeing to accept responsibility for his or her social distancing, wearing of PPE and other coronavirus protection measures as well as general wellbeing whilst in your care.

Make an appointment now by emailing Rebecca Houghton.

We look forward to seeing you!